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Encalm Hospitality has officially extended its airport hospitality portfolio to Vizag International Airport. This expansion introduces a suite of premium services designed to streamline the passenger journey through integrated lounge access and ground-handling support.
The deployment focuses on two primary areas: luxury transit spaces and operational passenger assistance. Encalm will operate two distinct lounges—one dedicated to domestic travelers and another for international passengers. These facilities are equipped with live food counters, a bar, dedicated lounge bays, and private dining areas.
Beyond the lounges, the company is implementing its "Atithya Meet & Assist" solution and "EnWrap" baggage-wrapping facilities. These additions are intended to create a connected hospitality ecosystem, reducing friction for passengers from the point of arrival to departure.
According to Vikas Sharma, Group CEO of Encalm, the move is a response to the rapid growth of India’s aviation sector, where passengers are increasingly demanding tailored services and enhanced comfort beyond basic air connectivity.
Service Specifications: Vizag International Airport
| Service Component | Offering | Target Passenger Segment | Key Features |
|---|---|---|---|
| Domestic Lounge | Premium Transit Space | Domestic Travelers | Live food counters, bar, private dining |
| International Lounge | Premium Transit Space | International Travelers | Live food counters, bar, lounge bays |
| Atithya | Meet & Assist | All Passengers | Personalized transit support & navigation |
| EnWrap | Baggage Wrapping | All Passengers | Secure luggage protection services |
Traveler Logistics Guide
From a ground-level perspective, the introduction of integrated services at Vizag International Airport changes how passengers should plan their transit.
Navigating the New Ecosystem:
- Lounge Access: Ensure your boarding pass or credit card membership is verified for Encalm access before reaching the security checkpoint to avoid queuing delays.
- Baggage Strategy: Use the EnWrap facility immediately upon entering the terminal. Securing luggage before checking in reduces the risk of damage during ground handling, especially for international transfers.
- Meet & Assist: For those unfamiliar with Vizag’s terminal layout or traveling with elderly passengers, the Atithya service is most effective when booked 24–48 hours in advance to ensure a seamless hand-off at the curbside.
- Digital Integration: Travelers should utilize the Digi Yatra biometric system (where available) to expedite security clearance, allowing more time to utilize the new lounge facilities.
Infrastructure Impact Assessment
The entry of a specialized hospitality provider like Encalm into Vizag International Airport signals a shift in the region's transit profile. By upgrading the "soft infrastructure"—the passenger experience—the airport is better positioned to attract high-net-worth business travelers and international tourists. This investment aligns with broader national trends of upgrading Tier-2 airport facilities to match the service standards of major hubs like Delhi or Mumbai, effectively increasing the regional airport's competitiveness and operational appeal.
